Policies

Shipping

I aim to dispatch all my makes within 3 business days – though I am usually much faster. Large prints and prints being posted to the USA may take a little longer as they have to be ordered through my print company and then printed and dispatched, Paintings may also take slightly longer because they will need careful wrapping and specialist postage services.
I will ship your order after I receive payment and by default I post first class to the UK and tracked for outside of the UK (if available to your country);

I use normal 1st class for orders containing small items only – such as hair accessories – so you get reasonable shipping costs.

While packages generally arrive MUCH sooner, I allow the post office up to 2 weeks for UK delivery & up to 6 weeks for International delivery before considering the parcel lost as at busy times of the year (such as Christmas) there can be backlogs in the processing centres and at customs.

My prints are shipped in either a tube (for large prints) or a card backed envelope with additional hardboard to protect them. 

Customs fees, taxes are the responsibility of the buyer - unfortunately I have no control over these.

Refunds and Exchanges

If you feel your purchase is different from the description, or you are unsatisfied for any reason, please contact me and I will endeavour to fix the problem - I want you to be absolutely happy with your order.

Sometimes damage occurs during transport: if this happens, please email me photos of the damaged item and I will either refund or replace it if possible.

You may cancel your order or return your merchandise up to 14 days within receipt for a refund of the purchase price (postage is not refundable). You will be responsible for the cost of the return postage. The items should reach me in the same condition i sent them to you of course and i would highly suggest you get insured and recorded shipping if you plan to send something back to me. Once I receive your returned item I will issue a refund.

Custom-made/personalised products are non-returnable.

Digital Downloads :
Please note that each digital download listing is a digital INSTANT DOWNLOAD purchase. No physical copy will be sent/mailed**

No refunds will be given on digital download purchases. However, I will do everything possible to ensure that you are 100% happy with your order!

Please be aware that colours can vary from monitor to monitor and also from monitor to print so please contact me with any colour related queries prior to purchase.

 

Additional

TERMS OF USE for Digital Downloads:
Purchased files may be printed as many times as needed after initial purchase, either for personal use or to give away as a gift.
Files may not be shared (either by email, file sharing websites, or other means), or given away as “freebies” or giveaways.
Purchased files may not be resold for a profit (digitally or physically). They may be used for charity auctions on a case by case basis. Please contact me if you would like to use them for this purpose.
Purchased files may not be used to create products meant for digital or physical sale under any circumstances.
Files may not be used in any website, banner, blog, logo, etc.
Purchase does not transfer rights. Copyright of designs remains with me. By purchasing this item, you have agreed to the full terms of use listed above.

Instructions and Tips for Printing:

Artwork printables come in a standard 8×10 sized JPEG file.

All work and images © Crafty Cow Design 2015. All images, designs, and text are copyrighted. You may not share or sell any form of this file online, offline or in any way. This file is for the buyer’s personal, non-commercial use only. All rights reserved under copyright including reproduction rights.

When you receive your email, download the file and save to your computer. You can then print it just like you would a photo, selecting 8×10 as the size. You may also use any online printing sites, such as Photobox, Shutterfly, Snapfish, Iprintfromhome, Walmart, winkflash, etc. If you would like another size (i.e. 4×6 or 5×7) just select that size when printing. I recommend printing artwork on matte or semi gloss photo paper.

Please be aware that colours can vary from monitor to monitor and also from monitor to print.

 

Links

Keep up to date with CraftyCowDesign :
Facebook : http://www.facebook.com/CraftyCowDesignsbyKate
Twitter : @verytiredmummy
website : www.CraftyCowDesign.co.uk
Instagram : http://instagram.com/craftycowdesign/