I aim to dispatch all my makes within 3 business days – though I am usually much faster. Large prints and prints being posted to the USA may take a little longer as they have to be ordered through my print company and then printed and dispatched, Paintings may also take slightly longer because they will need careful wrapping and specialist postage services.
I will ship your order after I receive payment and by default I post first class to the UK and tracked for outside of the UK (if available to your country);
I use normal 1st class as standard for orders so you get reasonable shipping costs.
While packages generally arrive MUCH sooner, I allow the post office up to 2 weeks for UK delivery & up to 6 weeks for International delivery before considering the parcel lost as at busy times of the year (such as Christmas) there can be backlogs in the processing centres and at customs.
My prints are shipped in either a tube (for large prints), a box or a card backed envelope with additional grey board to protect them. As an environmentally friendly measure I am phasing out plastic cello sleeves and replacing them with biodegradable potato starch ones. If you are allergic or have any issues with potatoes or any materials in the manufacture of potato starch cello sleeves please let me know prior to ordering.
Customs fees, taxes are the responsibility of the buyer - unfortunately I have no control over these.
Refunds and Exchanges
If you feel your purchase is different from the description, or you are unsatisfied for any reason, please contact me and I will endeavour to fix the problem - I want you to be absolutely happy with your order.
Sometimes damage occurs during transport: if this happens, please email me photos of the damaged item and I will either refund or replace it if possible.
You may cancel your order or return your merchandise up to 14 days within receipt for a refund of the purchase price (postage is not refundable). You will be responsible for the cost of the return postage. The items should reach me in the same condition i sent them to you of course and i would highly suggest you get insured and recorded shipping if you plan to send something back to me. Once I receive your returned item I will issue a refund.
Custom-made/personalised products are non-returnable.
Digital Downloads :
Please note that each digital download listing is a digital INSTANT DOWNLOAD purchase. No physical copy will be sent/mailed**
No refunds will be given on digital download purchases. However, I will do everything possible to ensure that you are 100% happy with your order!
Please be aware that colours can vary from monitor to monitor and also from monitor to print so please contact me with any colour related queries prior to purchase.
Purchased files may be printed as many times as needed after initial purchase, either for personal use or to give away as a gift.
Files may not be shared (either by email, file sharing websites, or other means), or given away as “freebies” or giveaways.
Purchased files may not be resold for a profit (digitally or physically). They may be used for charity auctions on a case by case basis. Please contact me if you would like to use them for this purpose.
Purchased files may not be used to create products meant for digital or physical sale under any circumstances.
Files may not be used in any website, banner, blog, logo, etc.
Instructions and Tips for Printing:
Artwork printables come in a standard 8×10 sized JPEG file.
All work and images © Crafty Cow Design 2015. All images, designs, and text are copyrighted. You may not share or sell any form of this file online, offline or in any way. This file is for the buyer’s personal, non-commercial use only. All rights reserved under copyright including reproduction rights.
When you receive your email, download the file and save to your computer. You can then print it just like you would a photo, selecting 8×10 as the size. You may also use any online printing sites, such as Photobox, Shutterfly, Snapfish, Iprintfromhome, Walmart, winkflash, etc. If you would like another size (i.e. 4×6 or 5×7) just select that size when printing. I recommend printing artwork on matte or semi gloss photo paper.
Please be aware that colours can vary from monitor to monitor and also from monitor to print.
European Union's General Data Protection Regulation (GDPR)
GDPR comes into effect on 25 May 2018 giving individuals in the European Union more transparency, rights, and control over how their personal information is used and processed by businesses.
When buying from me, the seller, I use the following methods to receive payment :
- This website - www.CraftyCowDesign.co.uk – via shopify payments or Paypal depending on payment method selected at checkout.
- Etsy.com: Via etsy payments of PayPal depending on method of payment chosen at the checkout;
- Amazon : Via Amazon Payments
- Ebay : Via PayPal
- Redbubble : Via Redbubble Payments
- Shopify : https://www.shopify.com/legal/privacy
- PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
- Etsy.com : https://www.etsy.com/uk/legal/privacy
- Amazon : https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav?ie=UTF8&nodeId=201908990
- Ebay : https://pages.ebay.co.uk/help/policies/privacy-policy.html
- Redbubble : https://www.redbubble.com/privacy
- Printful : https://www.printful.com/blog/beginners-handbook/what-is-the-gdpr-and-what-does-it-mean-for-your-online-store/
- Quickbooks : https://quickbooks.intuit.com/global/privacy/
Crafty Cow Design takes the privacy of your information very seriously. This policy explains how and for what purposes I use the information I collect about you. Should you have any queries please contact me via the contact form and I will do my best to answer your questions.
In order to operate Crafty Cow Design, the following information will be collected from you:
- Your name, email address and address when making a purchase;
This information will be collected from you so that we can:
- process orders/payments submitted by you
- to communicate with you about your order
- verify your identity where necessary
- to fulfil your order
- check the progress of orders in the postal system UK and/or International
- obtain views or comments on the service I provide
- contact winners of any competitions or special offers I may run from time to time
- carry out marketing analysis and make general improvements to my Sites
- for the purpose of Tax and providing evidence of transactions to HMRC Tax Office
I will not use your information to
- send you information about my products and services - to keep updated please follow me on social media or subscribe to my email list.
If you have subscribed to my email list / newsletter I may use your information to
- send you information about my products and services. I will not share your information with any third parties without your permission unless required by a court order or for the purposes of the prevention of fraud or any other crime.
I will share this information with:
- No-one outside of Crafty Cow Design as is necessary for the above purposes without your specific permission
- Other than as stated above, unless required to do so by law for example, if required by a court order or for the purposes of the prevention of fraud or any other crime, I will not disclose any of your personal information without your permission.
To ensure your personal data is kept secure at all times all devices, computers, laptops, mobile phones I use for my business purposes are either encrypted, password or passcode protected with all firewalls and antivirus software updated weekly or more frequently as required, and all files password locked. Any printed documents such as receipts are held in a locked office and will only be used as stated above. I ensure all security is the best it can be to mitigate any potential risks and safeguard your privacy from unauthorised access and improper use.
Third party web sites
I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Sites. I highly recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
If you have linked to this website from a third party site, I cannot be held responsible for the privacy policies and practices of the owners or operators of that third party site, I highly recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your information outside of Europe
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Outside of the European Union ("EU") data protection laws may not be similar to those within the UK.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We have disabled the ability for uploads to our website, so this section may not be applicable.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Visiting and surfing on our website is possible without cookies. Most browsers accept cookies automatically. You may alter the security settings of your web browser in order to stop your device receiving and storing cookies, to allow receiving and storing cookies from selected websites only, or to be notified before receiving cookies. Please note, however, that these settings may have negative effects on the usability and user guidance of websites and other online services. You may delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We have disabled the ability for comments to be left in most cases on our site, so this may not be applicable,
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We have disabled the ability for account creation, so this may not be applicable,
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. We have disabled the ability for article publishing or editing, so this may not be applicable,
Some of my blog entries will display products from other websites and shops. Whereby, if one of the external links is clicked and redirects you to the external website’s product, an individual will be giving his or her consent to an affiliate tracking cookie if they click an external link without changing their browser cookie settings. Affiliate tracking cookies are deleted as they expire on user devices, typically after 30-60 days or as detailed below.
We publish products from a number of affiliate websites who use affiliate cookies and online identifiers to ensure our advertising campaigns function properly and can be measured on devices (computers, mobiles, tablets etc.) including:
Session cookies which expire and are deleted when you close your browser. They include pseudonymous or completely anonymous references which allow us to understand whether a user made a purchase straight after clicking on one of our advertiser’s links.
Persistent cookies which are set to remain on your computer for a set period of time. They use pseudonymous or completely anonymous references and allow us to understand if a user came back to make a purchase having previously clicked on one of our advertisers’ links. They also allow us to join data together over a period of time (6 months) to understand which advertising campaigns have contributed to or led to subsequent outcomes (e.g. clicks and sales). These cookies generally last between 30-60 days.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Keep up to date with CraftyCowDesign :
Facebook : http://www.facebook.com/CraftyCowDesignsbyKate
Twitter : @verytiredmummy
website : www.CraftyCowDesign.co.uk
Instagram : http://instagram.com/craftycowdesign/